Refund / Return Policy

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It's really important to us that you're happy with the process and that you love our unique products! However, our storefront is managed from aboard the expedition vessel which, from time to time, can slow our communications. Generally, you'll hear back from us very quickly.

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We are proud to say that all of our print designs are created in-house (or in-ship!), but the fulfilment of the order is completed by a land-based third party so that you can have the goods as quickly as possible. We can't offer refunds if the clothing size isn't a good fit for you, so please refer to the sizing chart on the product page before making your purchase.

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We trust our distribution network but if your product were to not arrive, arrive damaged or be the wrong item then please let us know and we will resolve this as soon as possible.

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Expedition Club memberships and charges

We'll make things very easy, and will contact you before your membership expires to see if you want to renew. Membership fees are not refundable. Information about refunds of expedition 'charges' are outlined in your crew agreement.

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Donations

We're ecstatic to have this kind of support for the Protect the Ocean initiative, so we want you to feel good about it. If you've made a donation by mistake or entered the wrong amount then please let us know as soon as possible. A refund is guaranteed if requested within 5 working days of making the payment.